Impact of Organizational Dehumanization on Employee Perceptions of Mistreatment and their Work Outcomes
This research investigates when and why organizational dehumanization leads to employees perceptions of workplace mistreatment, deviant work behaviors and decreased performance. Further, this study also considers the mediating role of injustice perceptions, perceived incivility and discrimination and psychological capital as moderator between organizational dehumanization and injustice perceptions. Useable data of 485 employees of hotel industry was collected by using a time lag approach. Data was analyzed by using smart PLS3. Results revealed that organizational dehumanization leads to employees perceptions of workplace mistreatment like injustice perceptions, perceived incivility and discrimination. Further, employees perceptions of workplace mistreatment led them to exhibit deviant behaviors and decreased employee performance.
This study contributes in literature by focusing on factors that may undermine employee performance and lead them to exhibit deviant behaviors. It contributes in literature by examining the eect of organizational mistreatments like organizational dehumanization, injustice perceptions, perceived incivility and discrimination on employee performance and mild deviant behaviors. Considering these factors this study has implications for students, researcher as well as practitioners. It helps researchers to focus on those factors which may decrease employee performance and what causes employees to show deviance. It will also help students of research to nd a new avenue for further research. Mangers will nd it helpful by minimizing those stressors which decrease employee performance. Study has theoretical as well as practical implications.
This study suggests some practical implications for mangers like they should adopt civility, respect and engagement at work (CREW). Hotels may also adopt training programs for supervisors with basic strategies including sincerity, experiential processing, benevolence and fairness.