COURSE OBJECTIVES
“In today’s multicultural and global business environment, merely having an area of expertise isn’t enough. The ability to get along with others, demonstrate good manners, and make others feel comfortable is becoming increasingly important to career success. From introductions and table manners to greeting the disabled and dressing for success, this course teaches to avoid social blunders and handling oneself properly in any business situation. Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful”
COURSE LEARNING OUTCOMES (CLO)
CLO: 1.Understand and demonstrate the learning of A (Appearance) that influences impression management
CLO: 2.Understand and demonstrate the learning of professional B (Behaviour) at the work place and learning of social etiquettes in workplace.
CLO: 3. Understand and demonstrate the learning of C (Communication), applying effective written and oral communication skills, using an evolving variety of media
COURSE CONTENTS
• Course Outline &Management of class, Formation of Groups (based on Roll call), Elections of CR & VCR, Marking, Correction and Portal, Evaluation Criteria, Grading Scheme, Plagiarism Policy, Attendance Policy, Submission Policy, Dress Code Policy, Fine Policy, Business cards
• Personal Grooming and Hygiene, Elements of personal grooming, Benefits of grooming, Impression management, Why perceptions of other people about us matters, Habits to maintain personal hygiene, 20 grooming tips
• The Body Image and Self Esteem, Body image and Self Esteem, What is the difference between healthy and unhealthy body image?, How do people get unhealthy body image?, Why are self-esteem and body image important?, What influence a person’s self-esteem?, Resilience, How to improve your body image
• Time management, Techniques & Skills
• Time Management & Personal Development
• Basic etiquettes at work place, The New Rules Of Business Etiquette by Forbes, Importance of Business office environment, Good Manners in the Office, Tips to Overcome Bad Manners at Work
• Stress Management, Techniques, Case Studies
• Appropriate Business Attire • Importance of dressing professionally • Types of business attires • Types of Men’s suits • Types of Men’s shirts • Pocket Square • How to Tie a Tie • Types of female suits and clothing • Accessories • Sunglasses • Face shapes • Socks • Fragrances • Skin tone
• Table Manners and Dining Etiquette • Importance of good table manners • R.S.V.P. • Gift • Thank you note • Napkin • How to summon a Waiter/ess or server politely • Ordering and Eating difficult food during business meetings or gathering • Soup etiquette • Eating like a professional • International fork knife language • International table setting • Chopsticks • Eating etiquettes in Islam
• Presentation, Application and Report Writing Skills • Creating effective PowerPoint • Oral presentation skills • 10 strategies to improve your presentation • Format of Application • Types of Report • Elements of a Report • Paraphrasing • APA referencing
• Interview Skills • Types of interviews • Interview preparation steps and tips • Stages of an interview • Common and illegal questions • Developing effective answers
• Handshake Etiquette • Importance and basics of handshake • 7 tips of handshake • Handshake types
• Personal Space • What is personal space? • Hall personal space • Why is it important? • The law of personal space • Determining factors for personal space • General rules of personal space • Personal space at work • How to regain your personal space • 5 nonverbal signs you are invading anyone personal space
• Email Communication Etiquette • Importance of email communication • Email account names • Subject line • Flagging • Response time • Email tools • Out of office • Keep it brief • Offensive comments • CAPS • Be sensitive • Tone • File transfer • Formatting • Privacy • Business and personal email • Editing • Sign
• Email Communication Etiquette • Importance of email communication • Email account names • Subject line • Flagging • Response time • Email tools • Out of office • Keep it brief • Offensive comments • CAPS • Be sensitive • Tone • File transfer • Formatting • Privacy • Business and personal email • Editing • Sign
• Business invitation etiquette • Invitation timing • Format • Responding • Cancelled events • Envelopes
• Cell phone etiquette • Driving • Be in control • Public chatter • Silent • Speak softly • Places not to talk in • Language • Ringtone and Facebook • Thumb talk • Classroom
• Cultural etiquettes • Pakistani culture • International major cultures